By opting into Shipping Protection at checkout, your order is covered against lost, stolen, or damaged packages during transit. To process a re-shipment or refund, valid proof must be submitted based on the issue type:
How to Submit a Shipping Protection Claim
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Stolen Packages: If tracking shows your package was delivered but you have not received it, you must submit proof of theft, such as a police report file number or verified home security video footage showing non-receipt or mail theft.
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Damaged Items: If your items arrive broken or compromised, you must provide clear photos or video of the damaged packaging and the affected product within 7 days of delivery.
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Lost Packages: A package is considered lost if tracking updates have ceased for 7 consecutive business days (or 14 business days during peak holiday seasons). Claim validation will be confirmed directly through official carrier tracking logs.
Claim Deadline: All claims must be submitted within 14 calendar days of the marked delivery date (or expected delivery date for lost shipments). Non-protected orders or claims submitted without required proof are not eligible for coverage.